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Field Technician/Representative

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1 Field Technician/Representative on Sat Dec 06, 2014 12:02 am


Field Technician/Representative
Location: AB Posted Date: December 6, 2014
Employer: To view company name. See instructions below Apply By: February 4, 2015
Employer Job Id: CareerMine Job Id: 1152233

The essential job functions include, but are not limited to:

Technically support our products, including mining motors (rebuilds, exchanges and new), mining equipment, control system upgrades, PPDD, ARDVARK, SureTrip, AC & DC Drives, engineering services and products (switchgear, substations, motors and drives, and market specific solutions).
Maintain a comprehensive knowledge of our products and services in order to promote to current and potential customers.
Develop and maintain strong relationships with customers in order to provide excellent customer service.
Monitor customer satisfaction and promptly investigate and resolve customer issues. Hand over issues to appropriate internal departments as needed.
Develop and maintain customer relations and provide concerns and/or feedback to Sales Manager.
Frequent overnight travel including international required.

The position requirements are:

Journeyman electrical ticket preferred, but other training considered including PLC, HMI and AC & DC Drives.
Four years of hands-on experience with electrical and mechanical equipment.
Past experience and training on electric motors, electric rope shovels both P&H and\or BE drag lines.
Previous experience with blast drills a plus.
Thorough working technical knowledge of our product lines.
Strong interpersonal skills working directly with customers at the customer’s work sites.
Strong verbal and written communication skills.
Ability to work independently with little direction on a daily basis.
Ability to work in a team on complex customer jobs.
Strong project management skills.
Ability to prioritize and manage multiple projects.
Strong process-oriented and problem solving skills.
Ability to build and maintain strong working relationships with current and potential customers.
Strong working knowledge of personal computers and Microsoft Office software.
Ability to perform basic math functions including addition, subtraction, multiplication, division including understanding fractions and percentages.
Ability to read, write and comprehend complex written and verbal instructions.
Ability to understand, perform and retain various job related training, operational, and safety procedures.
Ability to exercise initiative, judgment, and decision making related to non-routine duties.
Ability to complete and pass a physical.
Ability to complete and pass a drug screen.
Ability to provide references for a reference check.
Ability to complete and pass a back ground check.

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