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Customer Service Representative - Manufacturing December 20, 2014

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Customer Service Representative - Manufacturing
Location: Irving, TX Posted Date: December 20, 2014
Employer: Contech Engineered Solutions Apply By: February 18, 2015
Employer Job Id: 2841 CareerMine Job Id: 1155925

Job Description

Contech Engineered Solutions is growing! We are seeking a Customer Service/Inside Sales Representative to join our Irving, TX team. Our Customer Service Representatives serve as the primary point of contact for all products within an assigned territory and manage all customer requests and inquiries in support of our outside sales team. They are responsible for providing a high level of service and technical support to surpass internal and external customer expectations while working in a comprehensive team selling environment.

Primary Responsibilities:

Primary point of contact for customers and serves as the regionalized resource for information and problem-solving for customers as well as corporate, operations and field personnel.
Supports assigned customer base by taking ownership of customer requirements including all related activities to support the customer. More specifically, will provide collateral and submittal information as required; assists with price and bid quotations; facilitates orders through the system by insuring all paperwork is provided to support corporate policies; assists with problem-resolution and receivables.
Adds value to the customer while operating in a comprehensive team selling environment by soliciting the sale of new or additional products.
Supports specific accounts that do not require SE involvement.
Possesses thorough knowledge of all products, processes and policies to support and exceed customer requirements.
Develops thorough understanding of customer base, market and individual customer needs.
Responds independent of the SE to customer inquiries including those that are more unusual or complex.
Effectively utilizes technology and process to drive efficiency.
Supports the region with pricing and order facilitation where some technical and mathematical skills are needed.
Familiar with the manufacturing process and equipment capabilities for core pipe products.
Follow-up with customers on quotations to help obtain orders, discuss objections that may prevent the placement of orders, and offer alternate materials if needed.
Resolves inquiries on errors relating to invoicing, pricing or incorrect shipments.
Ensures company and product policies and procedures are followed in a timely and accurate manner.
Derives individual predictability and accountability through repeatable, measurable and managed practices.
Other Duties as assigned.

Basic Qualifications:

4 years of related experience in construction, manufacturing, industrial or engineering customer service, order entry and sales or bachelor’s degree in related field or combination of equivalent education and experience.
Excellent communication (written and verbal) skills with internal and external customers at all levels of the organization providing courteous, timely and accurate information.
Demonstrated analytical competencies in basic math skills. Technical aptitude with respect to civil site plans and specifications a plus.
Demonstrated ability to solve problems involving several variables while operating in a dynamic, fluid, team-oriented environment.
Ability to handle multiple tasks and to prioritize situations requiring urgent attention is critical. Time management and organization skills are required.
Requires ability to read and comprehend documents including customer orders, price lists, training and procedural manuals.
Demonstrated competencies in computer software (MS Office, CRM Database). Previous CRM experience a plus.
Experience in construction, product sales, or manufacturing in an inside or outside sales role a plus. Prior customer support on complex products preferred.
Flexibility and willingness to learn new concepts, processes and product information.
Must be available to work 9:00am-6:00pm to support customers on PST.
Local Candidates Only Please.

MS Word format only please! Please respond by sending your resume and cover letter (stating salary history / expectations) and quoting CareerMine job # to:

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